Privacy Policy

About this policy

This policy explains how Hotel Lobby AI handles personal information when you visit hotellobbyai.info, create an account, submit a video request, make a purchase, or contact support. For privacy questions, email support@hotellobbyai.info.

Information we process

• Account information: your name, email address, profile image, and authentication information. If you use a third-party sign-in service, we receive the account details it shares with us.
• Creative content: photos or image URLs you submit, instructions, selected options, task status, and any generated media associated with your requests. Photos may contain faces and information about other people; only submit content you have permission to use.
• Billing records: purchased products, payment status, transaction references, and credit activity. Payment providers process payment credentials; our application does not store full payment-card numbers.
• Support information: messages, attachments, and information you provide when asking for help.
• Technical information: information such as IP address, browser, language, referral source, and service activity used for authentication, troubleshooting, and abuse prevention.

How information is used

We use this information to operate accounts, process requested features, record orders and credits, respond to support requests, and protect the service. When a requested feature uses an external AI or media-processing provider, the relevant inputs must be processed by that provider to carry out the request.

Where applicable law requires a legal basis, processing is based on performing our agreement with you, complying with legal obligations, legitimate interests such as security and support, or consent where required. We do not claim ownership of the personal content you submit.

Cookies and optional services

The site uses cookies and local storage for login sessions, language and display preferences, and referral information. Analytics, advertising, or embedded support tools, when enabled, may collect additional usage information under their own policies. Where required, optional processing depends on your consent. Browser controls let you restrict cookies, although blocking essential cookies can prevent sign-in or other features from working.

Service providers and other disclosures

Relevant information may be shared with hosting, storage, authentication, payment, email, support, and AI-processing providers as needed to operate the features you use. We may also disclose information where required by law, to address fraud or security incidents, or as part of a business transfer subject to applicable privacy requirements. Provider processing may take place outside your country; applicable transfer safeguards must be used where required by law.

Do not assume that uploaded media is immediately deleted or that every external provider has the same retention or model-training policy. Contact us before submitting sensitive material if you need details about the processing used for a particular feature.

Retention and security

Retention depends on the purpose of the information: account operation, access to task history, support, security, billing, and applicable recordkeeping requirements. This policy does not promise automatic deletion after a fixed number of hours or days. You can request deletion of your account or creative content by email. Some transaction, security, or legal records may need to be retained, and backup copies may remain until replaced through the backup lifecycle.

We use access controls and available security measures to protect information. No internet service can guarantee absolute security. Keep your credentials private and report suspected unauthorized access promptly.

Your choices and rights

You can update available profile fields in your account. To request access, correction, a copy, deletion, or restrictions on processing, contact support@hotellobbyai.info. Depending on your location, you may also have rights to object, withdraw consent, or complain to a data protection authority. We may need to verify your identity, and legal exceptions may apply. Withdrawing consent does not affect earlier lawful processing.

Children and other people's images

The service is intended for adults. Do not submit a child's personal information or images without the authority required by applicable law. If you believe a child's information, or your own image, was submitted without permission, contact support so we can review the request.

Updates and contact

We may revise this policy as the service changes, update the date above, and provide additional notice when required. Privacy and data requests: support@hotellobbyai.info.